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Support hours: Monday-Friday, 7am-3pm
ORDERS
CAN MY POSTER BE FRAMED BEFORE IT IS DELIVERED TO ME?
CAN MY POSTER BE FRAMED BEFORE IT IS DELIVERED TO ME?
Yes, if you’d like your posters framed, you can select the posters and frames you want, then add the framing service to your order. We’ll ensure everything is perfectly done for you!
HOW CAN I PLACE A COMPANY ORDER?
HOW CAN I PLACE A COMPANY ORDER?
If you wish to place a company order, please contact us at customer5@lazart.art before the purchase.
CAN I MAKE CHANGES TO MY ORDER AFTER SUBMITTING PAYMENT?
CAN I MAKE CHANGES TO MY ORDER AFTER SUBMITTING PAYMENT?
We cannot make changes to an existing order, but if you contact us promptly, we may be able to cancel it before processing begins. Once the order is canceled, you can easily place a new order with the correct items.
Please keep in mind that, due to our team’s dedication to efficient order handling, we cannot guarantee that cancellations will be possible.
I DID NOT RECEIVE AN ORDER CONFIRMATION.
I DID NOT RECEIVE AN ORDER CONFIRMATION.
If you submitted an order with us, but didn't receive an order confirmation, it's possible that your email address was entered incorrectly. Be sure to check your Junk folder, as emails can occasionally be misdirected there.
Get in touch with us to see if we have received an order in your name. We're happy to fix the email address on file and send you the order confirmation. In other cases, the order may not have gone through, so just get in touch before placing a new order to avoid a duplicate order.
shipping & delivery
HOW CAN I TRACK MY ORDER?
HOW CAN I TRACK MY ORDER?
You will receive an email with a tracking link as soon as your order leaves our warehouse. Be sure to check your Junk folder, as emails can occasionally be misdirected there.
Want to track your order right now? Click the link below and enter your order or tracking number along with the email address you used during the purchase process to get the latest updates.
https://lazart.art/tracking/
*Personalized posters, AI posters, 100x150 cm posters, canvases and cushion covers are created on demand and shipped directly from our supplier's warehouse, which means you’ll receive separate tracking links for these items.
WHAT IS THE COST OF SHIPPING?
WHAT IS THE COST OF SHIPPING?
If the total value of your purchase is less than $80 USD, a shipping fee of $9.95 USD will apply.
For purchases of 80 USD or more, we do not charge any shipping fees.
What happens if I haven't received my order?
What happens if I haven't received my order?
If you haven't received your order within the delivery time advertised, please first check if you have provided us with the correct information. If you have provided correct information, contact our Customer Service no longer than 30 working days after the order was placed and we will help you. Contact our Customer Service by clicking here.
If you have provided incorrect information such as address, email address or telephone number etc. Please contact our customer service as soon as possible so they can try to change your information before the order leaves our warehouse.
Unfortunately, if the incorrect information affects the delivery of your package and your order is already sent out before you contact our Customer Service, as a customer you're responsible for the additional costs that may occur.
HOW DOES lazart SHIP PACKAGES?
HOW DOES lazart SHIP PACKAGES?
We utilize different shipping partners, depending on the size of your order.
Once you've added your products to your cart, and proceeded to checkout, you'll be able to see which service your order will ship with.
HOW LONG WILL DELIVERY TAKE?
HOW LONG WILL DELIVERY TAKE?
Shipping in the United States is normally 2-4 business days.
We pack your order as soon as possible and ship it from our fulfilment center.. Once it is dispatched, shipping is normally 2-4 business days.
We aim to dispatch your order within one day of your order being placed, however, please note that sometimes it can take 1-2 days extra due to delays in the carrier or if our warehouse has an unusually high volume of orders.
Due to the increased demand for orders and the high volume of parcels handled by our freight partners during the peak seasons of November and December, your package may experience delays and be delivered later than the estimated delivery time displayed on our website.
Due to high volumes of parcels handled by our freight partners at the moment, if the parcel can't be delivered to your home address, the parcel will be re-directed to the nearest pick-up point.
The canvases are made on demand and shipped from our print partner, therefore delivery can take up to 4-7 working days.
If you haven't received your order within the delivery time advertised, please first check if you have provided us with the correct information. If you have provided correct information, contact our Customer Service no longer than 30 business days after the order was placed and we will help you.
PRODUCTS
What sizes are available for personalized prints?
What sizes are available for personalized prints?
We offer a variety of sizes for our customized prints. On each product you can see which sizes are available.
ARE FRAMES INCLUDED WHEN I BUY POSTERS?
ARE FRAMES INCLUDED WHEN I BUY POSTERS?
No, we sell posters and frames separately.
WHAT KIND OF PAPER QUALITY DO YOU USE?
WHAT KIND OF PAPER QUALITY DO YOU USE?
We print our posters on 200g/m2 uncoated premium paper. The paper is age resistant and we have chosen a matte surface without reflections to create a premium feel with no glare.
How long does it take to receive a personalized print?
How long does it take to receive a personalized print?
Production and delivery time for personalized prints vary depending on factors such as type, size, and your location.
When creating your own personalized print, you will see the estimated delivery time for your print.
WHAT ARE YOUR FRAMES MADE OF?
WHAT ARE YOUR FRAMES MADE OF?
The oak frames are produced of solid oak. The black and white wood frames are manufactured from yellow poplar, and then painted. The metal frames in gold, silver, and copper are made from aluminum and feature a shiny finish. The metal frames from Moebe are made from powder-coated aluminum. All our frames come with acrylic glass, which is light weight and durable.
